Privacy Policy

Last Updated: March 17, 2025

Scoop Troop LLC, DBA Scoot n Scoop

At Scoop Troop LLC, doing business as Scoot n Scoop ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our pet waste removal services, visit our website (www.scootnscoop.com), or interact with us. This policy complies with the California Consumer Privacy Act (CCPA) and other applicable laws.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following categories of personal information from you:

A. Personal Information You Provide

  • Identifiers: Name, email address, phone number, billing address, or other contact information you provide when booking services, creating an account, or contacting us.

  • Payment Information: Credit card details, billing information, or other financial data necessary to process payments (processed via secure third-party payment processors).

  • Customer Records: Details about your service preferences (e.g., frequency of scooping, yard size, number of pets).

B. Information Collected Automatically

  • Internet or Network Activity: IP address, browser type, device information, and website usage data collected via cookies or similar technologies when you visit our website.

  • Geolocation Data: Approximate location based on your IP address or service address to schedule scooping services.

C. Information from Third Parties

  • Referrals or Reviews: Information from platforms like Yelp or Google if you leave a review or are referred to us.

We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our pet waste removal services, including scheduling, billing, and customer support.

  • To process payments and maintain account records.

  • To communicate with you about your service, promotions, or updates (e.g., via email or text, with your consent where required).

  • To improve our website and services by analyzing usage trends.

  • To comply with legal obligations or protect our rights (e.g., in case of disputes).

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, email marketing platforms, or scheduling software). These providers are contractually obligated to protect your data.

  • Legal Requirements: If required by law, court order, or government authority.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Rights Under the CCPA

As a California resident, you have the following rights regarding your personal information:

  • Right to Know: You may request details about the categories of personal information we collect, use, disclose, or sell (if applicable).

  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

  • Right to Opt-Out: We do not sell your personal information, so no opt-out is necessary.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at:

  • Email: scootnscoopsd@gmail.com

  • Phone: (760) 420-6313

We will verify your identity before processing your request (e.g., by confirming your name and email). You may also designate an authorized agent to make a request on your behalf with proper documentation.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.

7. Third-Party Links

Our website or communications may contain links to third-party sites (e.g., payment processors or review platforms). We are not responsible for the privacy practices of these sites. Please review their policies separately.

8. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes—typically no longer than 7 years after your last interaction with us, unless otherwise required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes constitute acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our practices, please reach out:

  • Scoop Troop LLC, DBA Scoot n Scoop

  • Email: scootnscoopsd@gmail.com

  • Phone: (760) 420-6313